Return Policy

Our national Intex helpline (021 818 2000) will take care of all customer complaints. All Intex above ground pools and pool accessories, save for pool filters which are guaranteed for 12 months, are warranted to be free from defects in materials or workmanship for a period of 6 months from the date of purchase from an authorized retailer/dealer. This warranty does not apply to: cosmetic damage (eg scratches, nicks, stains and dents); damage caused by accident, abuse, misuse, flood, fire, or other acts of nature or external causes; damage caused by servicing performed by anyone who is not an Intex authorized service provider; or damage to a product that has been modified or altered without the prior written permission of Intex. Intex will also not be liable for any replacement or wasted water and under no circumstances will Intex’s liability exceed the purchase price of the product.

Intex will, at its sole discretion, repair or replace any product and/or components that fail in normal use within the warranty period. Such repairs or replacement will be made at no charge to the customer for parts and/or labour, provided that the customer will be responsible for the cost of transporting the product to Intex. Repairs have a ninety (90) day warranty. Please refer to the products installation manual to ensure that you have followed all the correct installation and operating procedures, and in particular, to any trouble-shooting guide supplied with the product.

Contact Details

SPARE PARTS & ACCESSORIES FOR ABOVE GROUND POOLS

Should you require detailed information on parts that you would like to purchase you can refer www.intexsa.co.za.

Standard Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Intexsa itself. 

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

      • package your products safely and securely for protection during transit;
      • clearly mark your return reference number on the outside of the parcel; and
      • include all accessories and parts that were sold with the product.

Unwanted Item Returns and Collection Fees

You can return an unwanted product provided:

      • it is undamaged and unused, with the original labels and stickers still attached;
      • it is not missing any accessories or parts;
      • you log a return on info@intexsa.co.za within 7 days of delivery to you. After 30 days, you can only return a product if it is defective.

Where a customer requests the return of an unwanted item, a collection/upliftment fee may apply for the return of the item to us.

The applicable upliftment fee will be calculated based on the collection location, size and/or weight of the item and will be quoted to the customer once the return request has been received and assessed.

The collection will only be arranged once the return has been approved and the customer has accepted the applicable upliftment fee.

This fee applies to unwanted or change-of-mind returns and does not apply where goods are defective, damaged on delivery, incorrectly supplied, or where the customer is otherwise entitled to a remedy in terms of applicable consumer protection legislation.